Whom Do I See?
Click here to guide you on the most appropriate person to see regarding your problem..
Chest pain, possible stroke, heavy bleedings, seizures, floppy, shortness of breath, collapse..
Non-urgent advice: Accident and Emergency
For more information please visit: When to go to A&E
Sprains and strains, suspected broken bones, cuts, bites and stings..
Non-urgent advice: Please visit the Minor Injuries Unit
The Minor Injuries Unit is @ Peterborough City Hospital. For more information please visit: When to visit an urgent treatment centre, walk in or minor injury unit.
Problem with the eyes, Vision problem, Red eye/eyes, Pain in the eyes, Eye discharge..
Non-urgent advice: Eye Care
Contact your optician or visit how to contact NHS primary care optician.
Teeth or gum problems. For example, tooth abscess, Gum pain, Pain in the jaw (TMJ dysfunction)..
Non-urgent advice: Emergency Dentist
Contact emergency dentist with this number: 08009520870
Please Note that G.Ps are not dentists are will not be able to treat any dental problem.
New joint pain or back pain?
Non-urgent advice: Self- referral to Physiotherapist
Please visit the following link for further information: https://www.eoemskservice.nhs.uk/physiotherapy-self-referral
You may also find these links useful for back pain and arthritis:
Need counselling/ Cognitive Behaviour Therapy (CBT)/ mental health support?
Non-urgent advice: Self-Referral for Counselling
Minor problems that the pharmacist can manage..
Bites and stings Colds and flu like symptoms Congestion (blocked or runny nose, hay fever, excess mucus etc) Ear wax Eyes (conjunctivitis, dry, runny or sore eyes) Gastric & Bowel issues (constipation, heartburn, indigestion, haemorrhoids, vomiting) Thrush conditions General muscular pain, sprains and strains Skin conditions (acne, athletes foot, dermatitis, rashes, warts & verrucas, etc) Mouth & throat conditions (cold sore, ulcers, sore throat etc)
Non-urgent advice: Pharmacy Service
Speak to your pharmacist or request a referral to the Community Pharmacy Clinical Services (CPSC) online with Anima.
Sick note or fit note?
Non-urgent advice: Sick/Fit Note
Request this on our website or using our online consultation tool Anima.
We do not take requests for sick note or fit note over the telephone or at the reception desk.
Enquiries on hospital appointments or the status of your referrals?
Non-urgent advice: Please contact our secretaries for status of your referrals
For an update on your hospital appointments, use the following number to contact the hospital 01733 673555
Social support? For example: Benefits Advice, Befriending, Bereavement Support, Budgeting Advice, Debt Advice, Domestic Abuse Support, Family Support Services, Hobbies, Housing Advice, Mental Health Support, Physical Health Activities
Non-urgent advice: Ask to speak to our Social Prescriber
This is an example of urgent cases that need to be addressed on the day. This is not an exhaustive list.
- palpitations
- worsening symptoms
- abdominal pain
- unwell infants aged under 5
- dizziness
- worsening asthma/COPD
- ear pain
- severe pain anywhere
- suicidal
- recurrent chest pain
- generally feeling unwell
- testicular pain
- cough with shortness of breathe
- pregnancy-related symptoms
- depression/anxiety
- first fits/seizures
- breast lumps
- problems after surgery/operation
- headaches
Non-urgent advice: For all other clinical problems or other concerns, please contact us.
We aim to respond to you within 48 hours depending on the clinical urgency.
If you do not hear from us within 48 hours of using Anima, please contact us and make us aware of this.
If you are unable to use Anima and need support with this, please inform us and we will be glad to assist you with this.
Any front desk or telephone request will still go through Anima – our administrative staff will assist with completing the Anima request.
All patients registering for Anima need to register under ‘Bretton medical practice’ regardless of whether they attend Bretton Medical Practice or Park Medical Centre.
Online Appointment Booking/ e-consultation
Please use Anima for appointment requests and general enquiries.
NHS App
Use the NHS app for prescription requests, test results and access to your medical record.
SystmOnline
Online Appointment Booking
You can book an appointment online via SystmOnline.
You will then be called back for a telephone consultation by a clinician, who may ask for your permission for the consultation to be done via video.
Telephone Booking
We aim to respond to online consultation requests via Anima within 48 hours as we will need to triage the requests and offer appointments based on urgency. Please put as much information as possible when you make these appointment requests.
If for any reason, you do not have access to a computer, smart mobile telephone, a tablet or unable to access internet, please visit our reception for support with booking an appointment online. We will also support you with getting registered for online appointment requests if you are unable to do this.
Please download and use the NHS app to access your GP record, see your test results, request your medications and book available appointments. We do not take requests for prescriptions, medical certificates and test results over the telephone.
